Refund Policy

30-Day Returns and Exchanges

To set precise expectations about 30-day returns and exchanges, our service position is that melin offers a 30-day no-reason return and exchange period for eligible items. Contact support@melinlab.shop within 30 days after delivery before sending anything back.

When reviewing 30-day returns and exchanges, the practical result is that for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melin pays the return shipping cost and provides a prepaid label or equivalent free return arrangement.

Return Address

For a concise explanation of return address, we apply this requirement: the default return address is 4554 Valley Ln, Paso Robles CA 93446, United States. Do not send a return until return instructions have been issued.

Contact

When considering contact, please note that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinlab.shop or call 512-785-5056.

Eligibility

For a straightforward understanding of eligibility, the customer-facing rule is that returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

For dependable guidance on eligibility, we apply this requirement: customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not returnable unless applicable law requires otherwise or the item is defective.

Refund Timing

To set precise expectations about refund timing, our established approach is that after an approved return is received and inspected, the refund is sent to the original payment method within 5–10 business days. A bank or card issuer may require additional posting time.

Order Cancellation

For customer confidence in order cancellation, our operating standard is that an order may be cancelled before shipment when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinlab.shop

Phone: 512-785-5056

Physical address: 4554 Valley Ln, Paso Robles CA 93446, United States